Effective Date: October 19, 2026
These Terms and Conditions govern your use of the LipaTix platform and your purchase of event tickets through our service. By accessing or using LipaTix, you agree to be bound by these terms.
Last Updated: October 19, 2026
LipaTix is an online event ticketing platform that enables buyers to discover events and purchase tickets digitally. By accessing or using the LipaTix website, services, or purchasing tickets through the platform, you agree to be bound by these Terms and Conditions.
LipaTix is owned and operated by TheBhub Innovations Limited ("TheBhub"), and is not a separately incorporated or registered company. LipaTix is the brand and digital event ticketing platform through which TheBhub provides its ticketing services.
In these Terms, "LipaTix", "we", "us" and "our" refer to TheBhub Innovations Limited acting through the LipaTix platform, unless the context requires otherwise. These Terms form an agreement between the buyer and TheBhub Innovations Limited as the platform's legal operator.
If you do not agree with these terms, you should not use the platform.
LipaTix acts as a ticketing intermediary between event organizers and ticket buyers.
All ticket purchases are made online through LipaTix. A ticket is considered valid only after successful payment confirmation.
Payments may be made via supported payment methods including:
Ticket payments made through LipaTix are initially received through payment accounts maintained by TheBhub Innovations Limited, the legal owner and operator of LipaTix. TheBhub collects these payments in connection with ticket sales facilitated for event organizers and subsequently settles the applicable organizer proceeds under the relevant organizer arrangements.
Where an event is organized by a third party, the event organizer remains responsible for delivering the event and establishing its event-specific policies. Any refund requests are handled in accordance with Section 6 of these Terms and applicable law.
Once payment is completed, tickets are delivered digitally via email and/or the buyer's account. You are responsible for ensuring your contact details are correct at checkout.
Failed payments do not guarantee ticket reservation. Tickets are only secured upon full payment confirmation.
Tickets are issued electronically (PDF or digital ticket with QR code). Each ticket contains a unique QR code used for entry validation.
Buyers may download tickets and access them anytime through their account or email. Lost or deleted tickets can be re-downloaded from the platform.
Sharing, duplicating, or reselling tickets without authorization is strictly prohibited and may result in ticket cancellation without refund.
Admission to an event is subject to ticket validation at the venue. Tickets may be scanned once unless otherwise specified.
Event organizers or authorized staff reserve the right to deny entry if:
LipaTix is not responsible for denial of entry due to organizer policies, venue rules, or ticket validation issues.
If an event is cancelled by its organizer, eligible buyers will receive a refund of 90% of the affected ticket value. The remaining 10% is retained toward payment processing and administrative costs incurred in connection with the transaction and cancellation. This policy is subject to any greater refund entitlement required by applicable law.
When an event organizer confirms that an event has been cancelled, LipaTix will notify affected ticket buyers using the contact details provided at purchase and will coordinate the applicable refund process. The 90% cancelled-event refund policy applies regardless of an event organizer's separate rules for voluntary ticket cancellations, except where applicable law requires a different outcome.
The standard cancelled-event refund is calculated as 90% of the price paid for the affected ticket. For example, if the ticket value was KES 1,000, the refund would ordinarily be KES 900 and KES 100 would be retained for processing and administration. The treatment of any separately disclosed additional charges is subject to the terms shown at checkout and applicable law.
After the event organizer confirms cancellation and LipaTix completes its verification, refunds are typically processed within 3–7 business days. Funds are refunded through M-Pesa or, where supported, the original payment method. The time it takes for the refunded amount to appear in a buyer's account may also depend on the payment service provider.
If an event is postponed or rescheduled rather than cancelled, the original ticket generally remains valid for the new date. Refund requests for postponed events are reviewed on a case-by-case basis in coordination with the organizer, subject to the buyer's applicable legal rights.
If a buyer no longer wishes to attend an event that is going ahead as planned, refunds are subject to the relevant event organizer's published refund policy and applicable law. An event may be designated as non-refundable for voluntary cancellations. The 90% cancelled-event refund described above does not automatically apply when a buyer changes their mind.
LipaTix is operated by TheBhub Innovations Limited, which initially receives full ticket payments through its supported payment accounts before settling the organizer's applicable share. TheBhub, through LipaTix, coordinates eligible ticket refunds with the organizer and supported payment service provider.
For refund assistance, contact info@lipatix.com and provide your order number, event name, and the email address or phone number used when purchasing the ticket. You may also consult our Refund Policy page.
The 90% refund policy is for organiser-cancelled events. Other refund requests are reviewed under the applicable event policies and Kenyan law. Any legal right to a larger refund is not restricted by these Terms.
Event details such as date, time, venue, performers, or format may change. Organizers are responsible for communicating major changes to ticket holders.
LipaTix is not liable for changes made by organizers. Buyers are encouraged to check event updates regularly through their account or organizer communications.
As a buyer, you agree to:
Any misuse may result in ticket cancellation without refund and potential legal action.
LipaTix aims to provide a reliable service but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to:
LipaTix is not liable for losses caused by temporary downtime.
To the maximum extent permitted by law:
Fraudulent activity may lead to account suspension, ticket cancellation, or legal action. Buyers should report suspicious activity immediately through official support channels.
LipaTix uses industry-standard security measures to protect transactions but cannot guarantee absolute security against all threats.
Buyer data is handled in accordance with LipaTix's Privacy Policy. Personal information is used for:
For detailed information on data handling, please review our Privacy Policy.
LipaTix may update these terms from time to time to reflect changes in our services or legal requirements.
Updated terms will be posted on our website with the effective date clearly indicated.
Continued use of the platform constitutes acceptance of the updated terms. It is your responsibility to review these terms periodically.
These terms are governed by and construed in accordance with the laws of Kenya.
Any disputes arising from these terms shall first be attempted to be resolved through good-faith negotiations. If unresolved, disputes shall be handled under Kenyan jurisdiction.
For support, inquiries, or to report issues, buyers may contact LipaTix through:
Legal Disclaimer: These Terms and Conditions constitute an agreement between you and TheBhub Innovations Limited, trading through the LipaTix platform, subject to applicable law. By using the platform, you acknowledge that you have read and understood these Terms and agree to be bound by them.
Document Version: 2.2
Last Updated: October 19, 2026
Next Review: January 1, 2027