TUMESIKIA – WE’RE LISTENING

Contact LipaTix.
Real people, real fast.

Ticket glitch, payout question, or you just want to say “asante”. You’ll get a clear answer from a real person. No bots. No runaround.

⏱ avg reply < 12 mins 💬 English · Kiswahili 🛡 we never ask for PIN 📲 WhatsApp priority

💚 SUPPORT

Missing ticket? M-Pesa deducted but no QR? Gate issue? We’ll trace it and fix it fast.

i Include your event name + phone number used to pay (it speeds everything up).

✓ WHAT TO EXPECT

No scripts.
No “we’ll get back to you”.

Most issues are solved within one reply. Here’s the flow:

You share the basics

Event name, phone used to pay, and what happened.

We investigate immediately

We check payment logs, order status, and ticket delivery.

Fix + confirmation

We take action and tell you exactly what changed.

Message support with the phone number used to pay + event name. We’ll resend the ticket after verifying payment.

Yes, especially during live events. Official hours are 8am–8pm daily, including weekends.

Refunds depend on the event’s policy and situation (especially cancellations). Contact support with your order details.

Privacy rule: We never ask for your M-Pesa PIN. If anyone asks for it, that’s fraud.

Tuko pamoja. 🇰🇪

LipaTix is built in Kenya, for Kenya. When you reach out, you get someone who understands urgency, crowds, and money pressure.